Job Description

West Capital Lending is driven by a purpose: to help individuals achieve the American dream of homeownership. With a steadfast commitment to integrity, honesty, and expertise, we facilitate access to home loans offering competitive interest rates and closing costs. Our mission extends beyond transactionsguiding borrowers through their loan journey and addressing any challenges along the way. At West Capital Lending, we believe in creating brighter futures through opportunity and optimism. We are proud to uphold fair housing practices and equal opportunity for all clients.

Role Description

This is a full-time, on-site role located in Scottsdale, AZ, for a Call Center Representative. The Call Center Representative will manage incoming calls professionally, address customer inquiries, provide support, and ensure customer satisfaction. You will be responsible for resolving issues, maintaining accurate records of interactions, and communicating effectively with customers to provide exceptional service. The role also involves collaborating with internal teams as needed to ensure a seamless customer experience.

If you excel in the role, we will offer the opportunity to grow into a full-time licensed loan officer.

Qualifications

• Strong Customer Service skills, including Customer Satisfaction and Customer Support
• Excellent Interpersonal Skills and ability to build rapport with clients
• Proficiency in Computer Literacy with the ability to operate relevant software and tools
• Strong problem-solving abilities and attention to detail
• Effective verbal and written communication skills
• Prior experience in a call center or customer service role is a plus
• High school diploma or equivalent; additional education or certifications are a benefit

Seniority level

• Entry level

Employment type

• Full-time

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