Job Description

Overview:

BANKING OPERATIONS LEAD

WHAT IS THE OPPORTUNITY?

This position is responsible for conducting day to day support of the Deposit Operations department. Key responsibilities include the following: ACH processing including Unauthorized ACH claims, review of login activity to the Banks Commercial Online Banking platform, Deposit Return Item & EARNS notification processing. Additional duties include Hold callback, FAST/Image ATM/Bank by Mail review, SQN data signature capture, and research request. Colleague will represent the department to both internal and external clients in response to inquiries and requests.

What you will do

• Responsible for performing the following day to day processes including Unauthorized ACH claims, Incoming/Outgoing collections, and Death Notification Entries. Utilize Guardian Analytics and Trusteer Pinpoint Criminal Detection software to assist in authenticating client login to the Bank’s Commercial Online Banking platform.
• Responsible for the following day to day processes: Hold Callback, Fast Deposit/Bank by Mail Banking review . ACH filters, NOCs, swaps, OD/Stops/special referral and non-posted return decisions on EFunds, create Deposit Services daily/monthly reports.
• Responsible for processing research request for check copies, statements, deposits/offsets and wires. These request are received via the ASAP system and directly from Compliance Support and must be resolved in compliance with the stated SLA’s on the ASAP request or from Compliance Support. This includes faxing, emailing or mailing out hard copies of the information requested. Responsible for providing the corresponding images for the daily CTR reports to Compliance Support.
• Responsible for processing Fee Reversal request we receive via the ASAP system. Colleague will perform research as necessary to confirm the fee reversal request is accurate. Once the fee has been validated the reversal is processed on the SIMON system.
• Responsible for processing the Deposited Return Items chargeback report including Return Item Special Instructions, the EARNS notification report, the Duplicate Item report and the SSA report.
• Responsible for processing SQN data signature card maintenance including copying of clients signatures, updating client profiles and adding account messages as appropriate. Also responsible for processing various SQN related reports as well as adding/deleting Client Authorization letters from the server.
• Provide a high level of customer service to both internal and external clients by providing accurate and concise information. Make wise informed decisions within the guidelines of bank policy, department procedures and check requirements for negotiability.
• Provide feedback and update supervisor regarding trends observed while working queues or reviewing reports. Ability to complete assigned duties timely and efficiently with minimal supervision.

Must-Have*

• Bachelor's Degree or equivalent
• Minimum 2 years of branch or back-office banking and operations experience.
• Minimum 2 years of experience with Outlook and Microsoft Office Applications

Skills and Knowledge

• Must be able to work in an accurate and effective manner in a fast-paced deadline-oriented environment.
• Exercise good judgment in making decisions that impact client accounts and City National Bank operations.
• Good oral and written communication skills.
• Excellent organizational skills and detail oriented
• Ability to multi-task while maintaining a high level of quality and efficiency
• Requires excellent working knowledge of complex Bank products/processes and legal/regulatory requirements.
• Great quality and quantity of work, job knowledge, customer service, problem solving, ability to work independently and initiative to take on new assignments. Strong communications skills to handle complicated or sensitive information to clients, account officers or other outside parties.
• Ability to analyze and interpret complex information.
• Experience working in a fast paced environment that demands strong organizational, technical and interpersonal skills.
• Strong working knowledge of IBS Insight, Vsoft, Synergy, Efunds Exceptions Desktop, and Guardian Analytics or equivalent experience.

Compensation

Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .

ABOUT CITY NATIONAL

City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

*City National Bank does business in Miami and the state of Florida as CN Bank.

For more information about City National, visit cnb.com .

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.

Job Tags

Hourly pay, Full time, Immediate start,

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