Job Description

Minnesota Urology is currently seeking a full time Appointment Scheduler floating between our Robbinsdale and Brooklyn Park Clinics. The position is Monday-Friday 8:00am-4:30pm with Regular Daytime Hours and no evenings, weekends, or holidays.

Primary Objective
Efficiently and effectively schedule patients for services provided by Minnesota Urology providers. Services include office visits/clinic appointments, laboratory, and radiology. Serve as liaison on behalf of Minnesota Urology with patients, clinics, and hospitals.

Responsibilities

• Schedule patients accurately and efficiently for all office appointments requested by Minnesota Urology
• P.A. providers.
• Maintain effective and accurate daily provider appointment schedules.
• Inform patients regarding special diets, prep instructions, general insurance/referral information, arrive times, dates, locations, etc.
• Ensure that patients are scheduled at the correct locations based on patient insurance requirements for radiologic procedures.
• Mail appointment packets, maps, and preps for required appointments.
• Register new patients, including all required demographic information.
• Instruct patients on the relevant clinic, financial, and referral policies.
• Update registration for established patients, ensuring accurate demographic information before scheduling appointments.
• Document scheduled laboratory and radiology testing and procedures in chart notes within EMR system.
• Reschedule and/or block canceled appointments minimizing inconveniences to patients.
• Serve as a contact for hospitals, clinics, and physicians regarding schedules, procedures, or concerns.
• Communicate effectively and compassionately with patients, other staff, management, and physicians.

Qualifications

• High school diploma/GED
• Minimum two years of appointment scheduling, preferably in a medical office environment
• Medical terminology knowledge required
• Experience with insurances preferred
• Experience or knowledge of current EMR systems preferred but will train.

Compensation
With a minimum starting pay of $18.80 per hour up to $23.50 per hour based on direct appointment scheduling experience in healthcare, you'll be rewarded for your hard work and dedication.

Minnesota Urology P.A. is an equal opportunity employer.

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