Job Description

Company and Role:

Dedicated Tech Services, Inc. (DTS) is an award-winning IT consulting firm based in Columbus, OH. We now have an opening for a Application Services Manager

Highlights and Benefits:

• On-site in Baltimore, MD
• W2 hourly pay rate up to $105,000/year or salaried equivalent
• Direct W2 hourly or salaried applicants only ( no corp-to-corp subcontractors, third parties, or agencies )
• Paid time off and holidays for salaried employees
• 401K, billable bonus, and health, life, vision, dental and short-term disability insurance options for all
• DTS is a proud Women Business Enterprise (WBE) and Woman Owned Small Business (WOSB)!
• Check out our benefits and company information at

Job Description :

We are hiring an experienced Application Services Manager to work for us as our direct, W2 salaried or hourly employee. This role requires 50% travel , reimbursed at the Federal rate.

• Supervise the activities of analysts and specialists for Provider Relations, Provider Support, Provider Enrollment and Credentialing.
• New provider enrollment and credentialing, maintenance of existing providers, provide disenrollment and recertification, Provider relations, management of service functions using the MMIS, CRM, and other systems used to support operations.
• Development of interface strategies in association with State partners.
• Monitor production, timeliness, accuracy, and inventory for all areas of oversight; implement rapid risk mitigating actions and quickly escalate issues appropriately.
• Maintain compliance with Service Level Agreements (SLAs) related to provider services.
• Contribute to identification, development and deployment of continuous improvement initiatives.
• Collaborate on staff training and development.
• Ensure optimized service delivery to provider community by, among other methods, appropriate resolution of provider issues and concerns communication.
• Manage activities in alignment with budget and operational forecasts and goals.
• Develop and maintain standard operating procedures, policies and procedure for operational tasks.
• Resolve operations escalations and ensure client referrals are appropriate
• Monitor operational performance measures and work with leadership team to make necessary adjustments in assignment and/or workload to ensure compliance
• Escalate system issues as appropriate
• Ensure all operations performance metrics are accurately reflected in reporting and submitted timely
• Participate in client facing meetings as appropriate
• Coordinate with other operational leaders (Call Center Manager, Outreach and Education Manager) to ensure key issues impacting application process are communicated and addressed in external stakeholder communications.
• Ensure lessons learned and external stakeholder feedback is incorporated in staff training and continued education activities

Required Skills and Experience:

• Minimum of four (4) years’ experience managing in a high-volume Enrollment, healthcare-related organization (two [2] of the four [4] years must include managing areas such as Provider or member Enrollment, Provider credentialing, and Provider or member screening)
• Bachelor’s degree in a related field
• 5–7 years of relevant experience in application services, provider operations, or healthcare program management
• Proven team leadership and operational oversight in a regulated environment
• Experience with systems such as MMIS and CRM tools
• Strong communication and stakeholder engagement skills
• Willingness and ability to travel 50% of the time

Desired Skills and Experience :

• Prior experience supporting Medicaid, Medicare, or government healthcare programs
• Background in provider network operations or healthcare IT systems
• Familiarity with SLA-driven environments

US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.

Dedicated Tech Services, Inc. is an Equal Opportunity Employer

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