Job Description

• The position of Client Onboarding Analyst in US Shareholder Services is ideal for someone who is interested in learning all the requirements for new clients to invest in Separately Managed Accounts (SMAs) and streamlining the process with a client service mindset. To successfully onboard client relationships, this role involves communication and coordination across many internal teams, such as Legal, Compliance, Sales and Service. This position requires adhering to laws and regulations, a thorough understanding of a client service/onboarding environment, and an in-depth knowledge of the industry, our client base, and our systems.

PRIMARY RESPONSIBLITIES:

• Account processing (data entry) of account opening documents into the firm’s systems
• Serve as the primary point of contact for internal clients with respect to client onboarding; including answering account documentation inquiries, acting as the service stakeholder for policy/procedure related discussions, and establish client accounts on firm systems
• Verify that all documentation received from the client comply with regulatory and compliance standards, as well as firm-wide AML guidelines
• Communicate and work closely with client-facing Service teams
• Cultivate a service environment targeted towards enhancing the client onboarding experience
• Analyzing and problem solving, both independently and with the team
• Monitor and escalate onboarding issues to ensure a high quality response to clients
• 1 year of experience in a financial industry, service environment
• Extremely detailed oriented
• Strong leadership, communication, and teamwork skills
• Ability to deliver superior client service to internal clients
• Can multitask and work well under pressure and in a fast-paced environment
• Strong time management and organizational skills
• Proficient PC skills, including MS Word, Excel

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