Job Description

Job Title : Admin Services

Location : Remote

Duration : 6 months+ with possible extension (contract to hire based on performance)

Shift : 7:30 Am – 4:00 Pm or 8:00 Am – 4:30 Pm EST (Tue to Sat)

Responsibilities:

• The Administrator is responsible for entering program document data from various source documents into a computer system.
• Capture callers’ intent on where callers should be routed to. Interpret, select, or code items based upon analysis of caller’s intent.
• Monitor your own call volume to determine correct scheduling.
• Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call.
• Perform queries within computer programs or online services/search tools to translate and enter correct information on caller’s behalf.
• Maintain up to date knowledge of trained client applications. Maintain acceptable work quality in accordance with department policies.
• Escalate potential inconsistencies or issues based upon minimal caller information. Enter appropriate data into computer programs.
• Produce and maintain data reports and alert management of inconsistencies. Verify data entries for accuracy and completeness.
• Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position

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