Job Description

Job Location: Tampa, USA/ Remote

‍Job Experience: 10-16 years

Eligibility: Valid work eligibility within USA

Job Description:

We are seeking an experienced Duck Creek Account Manager to oversee client relationships, drive business growth, and ensure the successful delivery of Duck Creek solutions. This role requires a dynamic individual with deep expertise in Duck Creek platforms, strong client management skills, and the ability to align business objectives with technical capabilities.

‍Skills:

• 8–13 years of experience in IT, with at least 5 years in Duck Creek solution implementation or account management roles.
• In-depth knowledge of Duck Creek Policy, Billing, and Claims modules.
• Familiarity with Duck Creek architecture, integration, and configuration best practices.
• Strong understanding of P&C insurance industry processes and workflows.
• Proven experience in managing large, complex accounts and engagements.
• Excellent communication, negotiation and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management tools and methodologies.

Responsibilities:

• Client Relationship Management:

· Act as the primary point of contact for clients, building and maintaining strong, long-term relationships.

· Understand client business needs and provide tailored solutions using Duck Creek technology.

· Drive client satisfaction through regular interactions, feedback loops, and issue resolution.

• Project Oversight and Delivery:

· Collaborate with delivery teams to ensure high-quality and timely implementation of Duck Creek products.

· Monitor project milestones, risks, and budgets to ensure alignment with client expectations.

· Provide strategic oversight for Duck Creek solution customization, integration, and support.

• Business Development:

· Identify opportunities for account growth, including upselling and cross-selling Duck Creek services and solutions.

· Partner with internal stakeholders to prepare proposals and present solutions to clients.

· Stay informed of industry trends, competitive offerings and emerging technologies to drive innovation for clients.

• Team Collaboration and Leadership:

· Work closely with technical teams, architect and delivery managers to align project objectives.

· Guide and mentor junior team members to enhance delivery quality and account management skills.

• Governance and Reporting:

· Define and implement governance models to streamline communication and decision-making processes with clients.

· Provide regular status updates, reports, and insights to both clients and internal leadership.

Disclaimer: T he position is with Aggne Global IT services (Affiliate of Wipro Ltd)

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